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If you are using Internet Explorer

  1. From the menu bar, click Tools, then Internet Options
  2. Locate the Privacy menu
  3. Click on the Advanced tab (or button in some versions) to access Advanced Privacy Settings
  4. Ensure the box labeled Override Automatic Cookie Handling is checked (on)
  5. Ensure the settings permit cookies
  6. Ensure the box labeled Always Allow Session Cookies is checked (on)
  7. Click OK
  8. Close and restart your browser

If you are using America Online (AOL)

If you continue to encounter difficulties, please feel free to call us during normal business hours.